Refund Policy

At Gou Ganga, we are committed to providing high-quality cow products and ensuring customer satisfaction. However, we understand that there may be instances where you need to seek a refund for your purchase. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

  1. Eligibility for Refunds
  • Refunds may be issued under the following circumstances:
    • Product is damaged, defective, or incorrect upon delivery.
    • Product does not match the description provided on our website.
    • Product is lost during transit and cannot be delivered.
  • Refund requests must be made within 7 days from the date of delivery.
  1. Refund Process
  • To request a refund, please contact our customer service team via sales@gouganga.com with your order number, details of the issue, and any supporting documentation such as photographs.
  • Our customer service team will review your request and determine if a refund is applicable based on our eligibility criteria.
  • If your refund request is approved, we will initiate the refund process.
  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds may take 10 days to process, depending on your bank or credit card provider’s processing times.
  1. Non-Refundable Items
  • Certain items may not be eligible for refunds, including:
    • Perishable products such as fresh milk or dairy products.
    • Customized or personalized items.
  • Please check the product description or contact our customer service team for clarification on non-refundable items before placing your order.
  1. Returns
  • In some cases, we may require the return of the product before issuing a refund. If a return is necessary, we will provide you with instructions on how to return the product.
  • You may be responsible for return shipping costs unless the product is deemed damaged, defective, or incorrect upon delivery.
  1. Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team via +91 961-136-9996. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Gou Ganga reserves the right to amend this refund policy at any time without prior notice. Please review this page periodically for updates and changes.

Thank you for choosing Gou Ganga for your cow product’s needs.