Cancellation Policy

At Gou Ganga, we strive to provide exceptional service and customer satisfaction with every purchase you make. However, we understand that there may be occasions when you need to cancel an order. Please read our cancellation policy carefully to understand your rights and obligations regarding order cancellations.

  1. Order Cancellation
  • Orders can be cancelled within 24 hours of placement without incurring any cancellation fees.
  • To cancel an order, please contact our customer service team via sales@gouganga.com with your order number and reason for cancellation.
  1. Cancellation Fees
  • Cancellation requests made after 24 hours of order placement may be subject to a cancellation fee.
  • The cancellation fee amount will vary depending on the stage of processing your order has reached at the time of cancellation.
  • If your order has already been processed or shipped, you may be responsible for shipping and handling charges incurred.
  1. Refunds
  • If your order is eligible for cancellation and a cancellation fee is applicable, the remaining amount will be refunded to your original payment method.
  • Refunds may take 3-5 business days to reflect in your account, depending on your bank or credit card provider’s processing times.
  1. Non-Cancellable Items
  • Certain items may not be eligible for cancellation once the order has been placed, such as perishable products or customized items.
  • Please check the product description or contact our customer service team for clarification on non-cancellable items before placing your order.
  1. Changes to Orders
  • We understand that you may need to make changes to your order after it has been placed. While we will make every effort to accommodate your request, changes may not always be possible, especially if the order has already been processed or shipped.
  • If you need to make changes to your order, please contact our customer service team as soon as possible.
  1. Contact Us

If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to contact our customer service team via +91 961-136-9996. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Gou Ganga reserves the right to amend this cancellation policy at any time without prior notice. Please review this page periodically for updates and changes.

Thank you for choosing Gou Ganga for your cow product’s needs.